FAQs
Here we answer your most important questions. If you can't find what you're looking for, please send us a quick message using our contact form.
Shipping
Shipping costs: 3,95€
Free shipping from 35€
1-3 working days delivery time
The delivery is handled by our shipping partner DHL.
Austria
Shipping costs: 6,95€
Free shipping from 65€
2-4 working days delivery time
Other EU countries
Shipping costs: 6,95€
Free shipping from 65€
2-5 working days delivery time
To: Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Monaco, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
The delivery is handled by our shipping partner DHL.
To receive your order at a Packstation, enter this as the delivery address in three simple steps. 1.
1. after your first and last name, enter the number of the desired Packstation in the field "street, house number / Packstation".
2. then enter your personal postal number in the field "address addition / postal number". You can find this on your DHL customer card or in the Post & DHL app.
Now just enter the postal code and the location of the desired Packstation. That's it.
As soon as your order is shipped, you will receive an email with your tracking number. So you can track your order at any time by tracking code. Please note that once your order has been shipped, we have no control over the delivery process. Please contact DHL directly for all questions regarding shipping.
The following link will also take you to the DHL tracking page, where you can track your package at any time: DHL tracking
Order
Probably something went wrong with your order. Please contact customer service by email to: shop@korelu.com or use our contact form.
In our cancellation policy you will find all information regarding this.
Then please contact our customer service or send us an email at: shop@korelu.com
To speed up the process, you can also send us photos of the defects.
Returns
You can return your order within fourteen days.
Please note that we do not cover the shipping costs of your return. If you use our returns portal for the return, shipping costs of 5.90 € will be charged per returned package, which will be deducted from the amount to be refunded.
If you want to return an order, you can request this conveniently via our returns portal.
Please avoid damage and contamination of the goods. Please send the products back to us in the original packaging and unopened with all accessories and with all packaging components. Please ensure adequate protection against transport damage with suitable packaging.
Please do not send the goods back to us freight collect.
If you request a parcel stop from DHL, 4 € will be deducted from the refund amount.
1. Open the link to our returns portal.
2. Enter your order number (example: #12345) and the email address that was used for the order. Then click on the "Order" button. 3.
3. select the items and the quantity of items you want to return.
4. you can optionally select what is the reason of your return. This helps us to constantly improve for you. You can inform us about possible feedback via the comment field and add a photo to your request if it makes sense.
5. check your return address.
6. select QR code as label format.
7. click on Create return request.
How do I hand over the package?
1. simply show the barcode/QR code at a DHL drop-off point. 2.
DHL will print the label and attach it to your package. Remember to get a proof of delivery.
We will do our best to process your return within 14 days after you drop off your items. We will keep you informed by email.
To receive a full refund, make sure all items are returned in unused condition or in the same condition you received them. This includes the original packaging with all packaging components.
Methods Of Payment
1. Choose "PayPal" as payment method at checkout.
2. To process the payment, you will be redirected to the PayPal website.
3. If you are already a PayPal customer, you can log in with your PayPal user details and initiate the payment. If you don't have a PayPal account yet, you can create a PayPal account and then confirm the payment.
4. After that, you will be redirected back to us at www.korelu.de and you can complete the purchase.
You can find more information about PayPal here: https://www.paypal.com.
1. Choose "Amazon Pay" as payment method at checkout.
2. To process the payment, you will be redirected to Amazon website. 3.
3. If you are already an Amazon customer, you can log in with your Amazon user details and initiate the payment. If you don't have an Amazon account yet, you can create an Amazon account and then confirm the payment.
4. After that, you will be redirected back to us at www.korelu.de and you can complete the purchase.
You can find more information about Amazon Pay here: https://pay.amazon.de.
Pay conveniently by credit card. We accept the following credit cards: Visa, Mastercard, American Express.
You can find more information about Shopify Payments here: https://www.shopify.de/payments.
When paying with Klarna you have the following payment options:
Klarna instant bank transfer
Klarna invoice
If you have any questions about your invoice or open payments, please contact the payment provider directly: Klarna customer service.