Shipping costs: 3,95€
Free shipping from 39€
1-3 working days delivery time

The delivery is handled by our shipping partner DHL.

EU zone 1

Austria, Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Poland, Czech Republic

Shipping costs: 5,95€
Free shipping from 49€
2-4 working days delivery time 

EU zone 2

Italy, Sweden, Slovakia, Slovenia, Spain, Hungary

Shipping costs: 6,95€
Free shipping from 49€
4-6 working days delivery time 

EU zone 3

Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania

Shipping costs: 7,95€
Free shipping from 49€
4-8 working days delivery time 

The delivery is handled by our shipping partner DHL.

To receive your order at a Packstation, enter this as the delivery address in three simple steps. 1.

1. after your first and last name, enter the number of the desired Packstation in the field "street, house number / Packstation".

2. then enter your personal postal number in the field "address addition / postal number". You can find this on your DHL customer card or in the Post & DHL app.

Now just enter the postal code and the location of the desired Packstation. That's it.

As soon as your order is shipped, you will receive an email with your tracking number. So you can track your order at any time by tracking code. Please note that once your order has been shipped, we have no control over the delivery process. Please contact DHL directly for all questions regarding shipping.

The following link will also take you to the DHL tracking page, where you can track your package at any time: DHL tracking

Probably something went wrong with your order. Please contact customer service by email to: shop@korelu.com or use our contact form.

In our cancellation policy you will find all information regarding this.

Then please contact our customer service or send us an email at: support@korelu.com

To speed up the process, you can also send us photos of the defects.

You can return your order to us within fourteen days.

Please note that we will not cover the shipping costs of your return. You will be charged €4 shipping costs, which will be offset against the amount to be refunded. Shipping costs outside of Germany may wary.

If you would like to return your order, please contact us: support@korelu.com

Please avoid damaging or contaminating the goods. Please return the products to us in their original packaging and unopened with all accessories and packaging components. Please use suitable packaging to ensure adequate protection against transport damage and do not return the goods to us freight collect.

For further important information, please refer to our cancellation policy.

To receive a full refund, make sure all items are returned in unused condition or in the same condition you received them. This includes the original packaging with all packaging components.

Please note: The DHL Parcel Stop is considered a return, and a return shipping fee of €4 applies in this case as well.

1. Choose "PayPal" as payment method at checkout.

2. To process the payment, you will be redirected to the PayPal website.

3. If you are already a PayPal customer, you can log in with your PayPal user details and initiate the payment. If you don't have a PayPal account yet, you can create a PayPal account and then confirm the payment.

4. After that, you will be redirected back to us at www.korelu.de and you can complete the purchase.

You can find more information about PayPal here: https://www.paypal.com.

1. Choose "Amazon Pay" as payment method at checkout.

2. To process the payment, you will be redirected to Amazon website. 3.

3. If you are already an Amazon customer, you can log in with your Amazon user details and initiate the payment. If you don't have an Amazon account yet, you can create an Amazon account and then confirm the payment.

4. After that, you will be redirected back to us at www.korelu.de and you can complete the purchase.

You can find more information about Amazon Pay here: https://pay.amazon.de.

Pay conveniently by credit card. We accept the following credit cards: Visa, Mastercard, American Express.

You can find more information about Shopify Payments here: https://www.shopify.de/payments.

When paying with Klarna you have the following payment options:

Klarna instant bank transfer
Klarna invoice

If you have any questions about your invoice or open payments, please contact the payment provider directly: Klarna customer service.